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Privacy & Cookie Policy


Privacy Policy

At Caithness & Sutherland Women’s Aid (CASWA), we will always protect and respect your privacy.

  • Who are we?

CASWA provides a specialist service for women, children and young people experiencing domestic abuse in Caithness & Sutherland. We are a Charitable Company Limited by Guarantee, registered in Scotland (SC327960) and a registered Scottish Charity (SC034356).

We are also the Data Controller, registered with the Information Commissioner’s Office (Z1391355)

  • What type of information do we collect from you?

Through this website, we may collect your name, email address and phone number if any forms are completed. If you make a donation online, we do not hold your card information. Our third-party payment processors collect this information and capture it securely.

  • How do we collect this information?

We would collect information from you when you make a donation online, complete our on-line referral form or on-line ‘Contact Us’ form.

  • How do we use your information?

Your information may be used to:

  1. Process a donation made online
  2. Seek your views on the services we provide
  3. Send requested communications
  4. Process your referral request
  • How long do we keep your information?

We regularly review our retention periods for personal information. We are legally required to hold some types of information but will only hold your personal information on our systems for as long as is necessary for the relevant activity.

  • Who can access your information?

We will never sell your data and will always keep your details safe and secure. We do not share your information with third parties for marketing purposes.

If you choose to make an online donation, your donation is processed by a third party payment processor who will capture and process your information securely.

We use a third-party service, Google Analytics, to capture standard visitor information from our website. Visitor information is anonymous and only allows us to track visitor numbers and behaviour.

  • Contacting you

We will not contact you for marketing purposes by email unless you have given your prior consent. If you previously received information from us and would no longer like to receive it, please contact to unsubscribe.

  • Links to other websites

Occasionally, the news page of our website may contain links to websites of other organisations. This privacy policy applies only to our website and you should also read the privacy policies of any other sites visited.

  • Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

  • How to update and access your information

If any of your details change and you would like to update us, please contact or write to us at:


VGES Building

Main Street


KW10 6TG

You can request a copy of the information we hold about you by making a ‘Subject Access Request’ under the General Data Protection Regulation. Please make a request in writing to the above address.

Terms of Use & Disclaimer

Caithness & Sutherland Women’s Aid (CASWA)

General Terms of Use is a service provided by CASWA. You may be using this website to find information about domestic abuse and services offered in Caithness & Sutherland

These terms and conditions of use form an agreement between you and CASWA. They will inform you of your rights and obligations in using this website. By using the site you agree to be bound by these terms of use.

The terms and conditions of use may change from time to time. Regularly reviewing these pages ensures you are always up to date. It will also ensure you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Please contact us if you have any questions about these terms and conditions of use.


CASWA seeks to ensure that the information published on its websites is up to date and accurate. However, the information on the website does not constitute legal or professional advice and is not a substitute for professional consultation with a qualified expert or practitioner. CASWA cannot accept any liability for actions arising from its use. Views and recommendations of third parties, which are also included in areas of this site, do not necessarily reflect the views of or CASWA. It is solely your responsibility to evaluate the accuracy, completeness, usefulness and fitness for any purpose of all opinions, advice, services and other information provided on the site.

CASWA cannot be held responsible for the contents of any pages referenced by an external link. If you use another site linked from this site you do so at your own risk and acknowledge that you will no longer be subject to the terms and conditions of this site but may be subject to the terms and conditions of the linked site.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the site and is compatible with the site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from the site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy our particular requirements for the accuracy of data input and output.

These terms and conditions of use are subject to Scots Law and the jurisdiction of the Scottish Courts.


CASWA reserves all intellectual property rights, including copyright and trade marks on the website. You may print single copies of any pages of this website for your own personal and non-commercial use but must not otherwise reproduce any material on this website in any form without prior written permission.

Modifications to Offering

CASWA reserves the right to alter, suspend or discontinue any aspect of the site or the services provided through it, including your access to it. Unless explicitly stated any new features on the site shall be subject to these terms and conditions.


We have a firm commitment to safeguarding your privacy. Please review our Privacy Policy the terms of which are incorporated into, and considered part of, these Terms of use.


You agree to indemnify and hold CASWA and its subsidiaries, affiliates, officers, employees and partners, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of content you submit, post to or transmit through the site, your use of the site, your connection to the site, your violation of the Terms and Conditions of the site, or your violation of any rights of another.