Caithness And Sutherland Women's Aid

No Excuse For Domestic Abuse

Privacy Policy

At Caithness & Sutherland Women's Aid (CASWA), we will always protect and respect your privacy.

Who are we?

CASWA provides a specialist service for women, children and young people experiencing domestic abuse in Caithness & Sutherland. We are a Charitable Company Limited by Guarantee, registered in Scotland (SC327960) and a registered Scottish Charity (SC034356).

We are also the Data Controller, registered with the Information Commissioner's Office (Z1391355)

What type of information do we collect from you?

Through this website, we may collect your name, email address and phone number if any forms are completed. If you make a donation online, we do not hold your card information. Our third-party payment processors collect this information and capture it securely.

How do we collect this information?

We would collect information from you when you make a donation online, complete our on-line referral form or on-line 'Contact Us' form.

How do we use your information?

Your information may be used to:

  • Process a donation made online
  • Seek your views on the services we provide
  • Send requested communications
  • Process your referral request
How long do we keep your information?

We regularly review our retention periods for personal information. We are legally required to hold some types of information but will only hold your personal information on our systems for as long as is necessary for the relevant activity.

Who can access your information?

We will never sell your data and will always keep your details safe and secure. We do not share your information with third parties for marketing purposes.

If you choose to make an online donation, your donation is processed by a third party payment processor who will capture and process your information securely.

We use a third-party service, Google Analytics, to capture standard visitor information from our website. Visitor information is anonymous and only allows us to track visitor numbers and behaviour.

Contacting you

We will not contact you for marketing purposes by email unless you have given your prior consent. If you previously received information from us and would no longer like to receive it, please contact to unsubscribe.

Links to other websites

Occasionally, the news page of our website may contain links to websites of other organisations. This privacy policy applies only to our website and you should also read the privacy policies of any other sites visited.


We only use cookies (small files that allow websites to recognise your browser and remember specific information) to capture visitor numbers and behaviour for our website through Google Analytics. Although cookies do not store personally identifiable information, you can control them through your browser settings to ensure your computer warns you every time a cookie is being sent.

How to update and access your information

If any of your details change and you would like to update us, please contact or write to us at:

  • VGES Building
  • Main Street
  • Golspie
  • KW10 6TG

You can request a copy of the information we hold about you by making a 'Subject Access Request' under the General Data Protection Regulation. Please make a request in writing to the above address.